Premier Pools & Spas | Fresno - Fresno, California

Miray J.

We contacted Premier Pools November 2023 to have someone come out and give us a quote. Shortly after, I was contacted by Ed Zucker. Right away communication was much better with Ed than any of the other companies we contacted. Ed immediately made us feel comfortable. We received our quote and signed our contract late November. The holidays delayed our permit a bit and rain delayed our dig, but once they dug February 15, they moved fairly quickly, weather permitting. Communication was great the whole way through, there was never a moment I felt ignored, which is very important to me. Our pool was finished April 29 and timing was perfect to enjoy it throughout this summer heat. If you are looking to build or renovate a pool, Ed with Premier Pools is your guy!

Alia M.

My family had the best experience with Premier Pools & Spas. My husband and I did our homework, we received quotes from multiple pool company’s before we decided to go with Premier. Our salesman Ed, was extremely helpful and very patient with us, he treated us like family. We got the pool of our dreams at a great price!! We highly recommend Premier Pools, thanks again Ed for your help!!

James C.

Ed with premier pools and spas made our experience with having a pool built enjoyable! He communicated very well me and my husband . His design was spot on with how we wanted our pool built. Ed guided us through all of the different steps of the construction of our pool.
I would highly recommend pools and Spas to build your pool . Great job! Thanks!

Michael D. L. C.

Premier Pools helped build our dream backyard! Ed Zucker their designer from start to finish helped in making the process go smoothly. Started our pool journey in the winter and we were swimming by summertime. The videos were very helpful during the building stages. Our vision included a geometric pool and above the ground spa. Don’t hesitate to give Premier Pools a call. Ask for Ed! Making pool dreams come to life!

John W.

My wife and I reached out to Premier Pools, and Mark Almeida was who we worked with. It was a great experience to work with Mark, with being very clear about cost and details, and being honest about my ideas. Not pushy about getting the options, and a good listener to what my wife and I were looking for. The crews they use for the entire process are very kind, and made me feel I always had the best. Even at the end of the process, and orientation, I continue to hear great things about the company from those outside of the company. This was a good experience. I would say for anyone that is getting any pool built, to understand the communication and construction process, to best accommodate for what is to come and what to expect, or even not expecting can be a thing, and you should understand that it's all part of beating weather conditions or resources. Thank you, Mark and Premier Pools.

Isaac N.

Our pool is awesome and the kids love it, especially the underwater lighting & water fall features!
The design came out more than we expected, especially with multiple seating areas underwater, shallow area for kids to play and a huge deck for family and friends to share the space around the pool.
We appreciate the professionalism, quality craftsmanship and the friendly service we received from all the people involved.
We love our pool and we thank Premier Pool & Spa for making our dream come true.

N L.

To see all the violations this company has done or to file a complaint go to CSLB.COM Contractors State Lincese Board

Update: To your response. I have submitted a complaint through that website as well and was replied back by Mark Sapien as "Dishonesty". Uploaded a picture of his response of his as well.

Highly disappointed in Premier Pools and Spas Fresno especially since they promote being one of the best pool builders around. I would not recommend PPAS to anyone after dealing with their owner Mark Sapien. If you are having the same problems with PPAS and the owner M. Sapien. I recommend filling a complaint with the California State Licensing Board, look into filling a bond claim with who they are bonded with which you can find on the CSLB website, and hiring an attorney.
This was my experience with PPAS and Mark Sapien.
I had mentioned to Mark Sapien about poor craftsmanship with their contractors that were burying  loose rebar, loose metal wiring, plastic bags, water bottles, on top of the PVC pipes prior to them laying the concrete decking with his response being "clean up at the very end" which I don't understand how you'll be able to clean that up under the concrete decking.
Second thing I brought to his attention was an electrical wire that was damaged when the plumbers replaced a water bib to which Mark Sapien refused to fix and stated the wire was damaged by a trencher. After I mentioned I would have to file a complaint and look into hiring an attorney Mark Sapien put a "permanent hold due to NO PAYMENT" even though I was up to date with my payments. Once my attorney sent a demand letter to Mark Sapien, they were out the very next day to resume the project BUT PPAS and Mark Sapien refused to communicate with me and even deleted our group chat on the app Groupme, and would ONLY communicate with my girlfriend even though I was the only one who signed the contract and financed the pool. Mark Sapien still continued stating he would not fix that wire.
I ended up contacting the owner of the plumbing company that had damaged the wire that PPAS contracted and he agreed with me saying the wire was not damaged by the trencher and came out personally and fixed the wire.
Third they were supposed to run the electrical through the attic but apparently the guys they sent out couldn't run it and told me to contact my salesman to get an estimate on breaking up my concrete so they could run it underground. I told them that wouldn't be happening since i spent 5k on concrete pavers were they suggested the electrical be ran. They stated they could run it on the side of the house and would have it inside aluminum conduit which is an eye sore. After they ran the electrical the city inspector came out to inspect their work and even stated wasn't it supposed to be an attic run? I said yeah apparently they couldn't run it through the attic. He basically shook his head and said yeah they could have.
Lastly they left rebar behind and piles of dirt after the "Clean up". I'm currently still in the process of the complaint with CSLB so I'll be bringing that to their attention when the Investigator contacts me, and also I still have all communications I had with Mark Sapien saved as well which I would suggest to others if they have the same problem save your communications.

Carol B.

They dug on 05/30/23 . We were swimming by Labor Day Weekend
We are first time pool owners and I have nothing but positive things to say about Premier Pools. I first met Ed at the Home and Gardner Show. I signed up and he called a week later. When he arrived I was impressed when he started asking me questions instead of just taken measurements and leave (Like other Pool Companies). I sent him handful of pictures over that weekend. Few weeks later we met him at the office . I was prepare and ready to accept that my husband was planning on saying No and was shooting high for dollar amount… however not only the presentation was impressive , but Ed took all my pics and created this masterpiece for us, my husband was all smiles. We were taken away with not only the presentation but the $$ amount was great! If you want to be stress /anxiety free when building a pool, please go with Premier! Ed and the entire team made our pool journey happy and exciting! They were always sending us updates when every step was going to happen with the Group Me App. I have to admit I was a little apprehensive having to go through Group Me but it did change my mind during the process … anytime I had questions, they would always respond back. Ed would still call and give us updates and check in with us even after the pool was complete. Thank you Ed and Premier team for making this process so easy for us and for being first time pool owners. Hey Boss when it comes to passing out Bonus, please be generous, Ed totally deserves it 🙂