Balian Springs - Alexandria, Virginia

Steven I.

I really enjoyed my visit to Balian Springs. I'd especially like to thank Kieth for going above and beyond! I was probably a needy customer, but all the employees helped make my first visit a great one. My favorite was the rooftop. I would recommend bringing a hat -- that helped me enjoy the outdoor hot tubs without catching a chill. Also, the gym was clean and well stocked with equipment. There were paper towels to wipe down the machines, but I didn't see any cleaning spray. It would be great if the facility had a dispenser for cleaning wipes similar to other gyms.

Adam G.

I was hesitant to come here because of the bad reviews but I was very pleasantly surprised. We came at 9:30am on a Wednesday so we were almost the only ones in the place for a while. It was lovely and peaceful in the morning. It got a little busy around 2 when we left.
The staff were very friendly and welcoming so I see they took previous reviews to heart and improved. Compliments to the gentleman in the pink shirt.
The hot tubs were perfectly hot. The jetted seats and full body jets in the pool were amazing. It’s a gorgeous and clean facility. There are elevators but they’re blocked off and you need to ask to use them.

The nonalcoholic drinks are pretty expensive. $18+ for frozen drinks and mocktails. The kitchen was serving food early morning, also pricey. There is complimentary water and lemon water on every floor.
There are slides and robes provided. There are changing rooms if you don’t want to change in front of people. The women’s aqua lounge was under construction. You can keep your slides on until the very end, there’s a slot for slides returns so you don’t have to go barefoot after the changing room.

Alicia L.

We had a good time! BUT, when you come here, I would suggest you start out early. You can spend all day here. There's so many things to do and try, but because we came in the evening, I felt I didn't get my money's worth. They are extremely pricey, with entry fees, lunch, 2 drinks, and a spa service you'll easily spend $450 plus, so be prepared for that. Food, I have the turkey bacon wrap with a cranberry sauce, which I substituted for ranch, that was good, and the truffle fries were amazing. The other issues I had were, 1. When you order food, it comes out on a plate, would have liked the option to take my food outside to eat, like in a to-go container. This made us feel forced to stay in the eatery. 2. elevators were down, so again I wasn't walking up and down the stairs with my plate and cocktail. 3. The only true bar is all the way upstairs, so why even have that second location there and can't order want you want. Every bar should offer the same things. 4. Sunset happy hour on the first floor and not from the rooftop, who came up with that!!!! And 5. When you arrive to the first set of lockers, the slides should be provided at this point, we shouldn't have to walk barefoot to the back, that didn't make sense!!!! I'm available if hiring, I have a lot of great ideas!!!!

N. S.

The experience is not worth the price. Upon first glance, it is a pretty facility, but through the day it became apparent that service is sub par and there was no attention to keeping the facility clean and tidy, something one expects at a pricey spa. Overflowing towel bins, blankets strewn in the nap area, and trash left everywhere.

The services are overpriced, the food is fine, the drinks are overpriced, and the cbd drinks seem like a scam (the employee told a customer it will give you a “head high that leads to a body high” - whatever that means.)

Also, many of the jets in the indoor and outdoor pools don’t work, and they keep the elevator off (presumably to save money) so customers are walking up and down several flights of stairs unless they choose to get an employee to operate the elevator for them.

This was not my first time, but it will be my last.

Megan E.

Not really worth the price. It is a huge hydrospa with a lot of different pools and saunas.
Drinks are 25 bucks a piece once you are inside. They do let you bring in your own food and soft drinks. They served me raw chicken at the beach bar. I had to wait in a long line to just get a refund. They didn't offer me anything else to make up for it. Staff is slow everywhere we went. Bar and restaurant was long wait times at lunch...

Gunita A.

I went here with my sister and we had such an amazing day. There’s so many pool and sauna lounges. I feel like they could have some more food options. The drinks are pricey. We started from the rooftop and by the end we thought we’d get a cocktail on the ground floor, but that’s where we found out they only served non alcoholic drinks on the ground floor. Everything is well maintained and clean.

Yvanne N.

Overall experience, amazing. I went here with my friend. She and I loved it! You do not need to book a service to enjoy here. There are saunas, many pools, and hot tubs. The food menu could be better and I think they are already working on it. The vicinity is clean or being cleaned. I think it is hard for them to pick up the towels around as it might belong to a customer still in pool, Sauna or other rooms thus there are towels everywhere.
One thing I'll say is the weird max amount of people in hot tubs... like it would be big enough to have 7-8 people in it without touching each other, yet it would say max 2-3 people. Some people did not follow their max people rule because they were with a group of friends, but still, why?
The roof pool was great, even on slightly cold weather. I also love that they had a bar (located on the third floor), but the drinks are NYC prices at a club drink. I enjoyed myself at the infrared therapy area cause I knocked out there for a bit. I did not get to try the aroma therapy room nor ice room. I would totally come back again and with more people.

Krista B.

We really enjoyed ourselves here. The facility was beautiful and very clean, you could see staff bustling about all day tidying and cleaning up. We easily spent 8 hours here enjoying all the pools and saunas. I wish there had been a few fresh fruit and veggie food options. I felt like the variety of food was a little lacking. The rooftop pools were amazing and the rooftop bar also had delicious drinks.