Pancras Square Leisure - London

ijaz A.

!!They don’t Care !!!
Worst leisure centre in city
Not sure what Camden council is waiting for !!

3 years since jacuzzi broken
Every 2 months Sauna or stream room broken ,You can’t sit here you can’t sit there .
Massive cut down on sauna and steam opening timings
Today almost a week sauna is broken they say go use other branch , are they paying for travel and compensation no sorry
Why am I paying £60 for month for ?

P.Flower F.

The pool is nice, bit busy in the evening. Changing rooms are extremely cold, and showers barely have hot water. Also, some maintenance in the showers wouldn't be bad. Not the best leisure centre within Better.

Mendes E.

Nice place, we go regularly for swimming with the kids, but there’s an irritating habit of slots being cancelled with little notice; three times since the summer. Most recently we had 40 minute notice, we were already on our way! Cally Pool much more reliable

Kylen W.

The lockers still have insert 20p signs on even though they use tokens which you need to buy. It was very annoying and I didn’t realise until after putting in a few coins! There isn’t even much signage around either.
Management need to sort it out.
The pool itself was warm which makes a change as gll competition pools are usually verging on un heated.

Million F.

I am fortunate to travel quite a bit, and I have had the experience of working out in what would be described as higher-end facilities. Frankly, I prefer Pancras Square Leisure. It has everything I needed, and more. And the staff are excellent. Better UK. Best experience.

haloe

Maisie the receptionist, is an absolute daisy! 🌼

Maisie is a fantastic asset to London St Pancras Leisure Centre in the heart of London. She is always smiling and exudes positive energy.

Maisie was amazing in assisting me with my "Better" student membership. Thanks to her, the whole process went smoothly!

I strongly believe that she deserves a promotion for her exceptional emotional intelligence 💡

Thank you for bringing her on board with the "Better" team.

RS C.

A great gym, but a disappointing experience with the reception.

I’ve enjoyed my sessions here, and the facilities are excellent. However, I was extremely disappointed with the reception during my recent visit. The staff member, a woman at the front desk, was very rude and refused to let my friend join me for a trial session, even though he met all the required conditions (age, trial session eligibility). Her attitude was unprofessional, and she even threatened to revoke my membership, which is unacceptable. This was especially surprising since I’ve brought a friend for a session before without any issues.

While the gym itself is great, the customer service needs serious improvement.

This version maintains a professional tone while addressing the concerns clearly.

Alaska M.

I like this gym, but it's such a shame that the showers are so cold... many people tell me they've complained and nothing is done. In fact, its gotten to the point where everyone using the disabled shower because you can control the heat which can hinder those with access needs... the showers shouldn't be so cold that this happens, especially in winter