Pool Stop Custom Pools - Rockwall, Texas

Stephen Varnell

We’ve never built a pool before and weren’t sure what to expect but from the very first meeting until the pool was full, Pool Stop made this a great experience. Tom (inside sales) was fantastic in helping us design and layout our pool and outdoor kitchen, Stacia, Gaisy (the sales coordinators) were fantastic, Jeremy and Victor (our project managers) we’re incredibly responsive and offered many suggestions and ideas that we incorporated that really make our backyard amazing, and Terry (pool tech) taught us everything we needed to know to take care of and maintain our pool for many years to come!! I have and will continue to be recommending Pool Stop to anyone considering building!! Thanks for everything!!!

SEAN ROSS

We never had a pool before. We looked at a couple of pool companies and reviews. Pool Stop had great reviews and a coworker referred us as well. Pool Stop employees top to bottom was fantastic, responsive, helpful, and patient with us. They built our pool in a VERY timely manner, ahead of schedule, with top quality. Tom, Victor, Steve, Stacia, Gaisy and the rest of the crew are the best!! I would build another pool with them. Thanks again Pool Stop!! From the Ross family.

Stefanie Mendoza

From start to finish, Pool Stop went above and beyond and completely exceeded our expectations for a pool build. Our pool was completed, start to finish, within ~65 days! We worked with Andrew on the design, and he brought my idea to life! Josh was our PM and he was the best! He answered all of our questions, no matter how simple, silly, or complex; trades arrived when they said they would and they were professional, as well as neat and tidy with their work. But most importantly, Josh treated our build as if it were the only one - and needless to say he had several projects running at a time. Rae was always super responsive and very efficient and prompt with our account as well! If you are considering a pool build, I would highly recommend Pool Stop! Thank you to everyone at Pool Stop for an outstanding experience!

Billy Andreason

GREAT POOL BUILDER! Pool Stop just completed our pool build and we couldn’t be happier with the results. Starting with the design process, Kyle was patient and worked at our pace to find the right fit for our needs. Never felt rushed or pressured into making a decision. Once we moved into the contract phase, Victor stepped in as our Project Manager and I can’t say enough about how great he was throughout the process. He went above and beyond, and was flexible to accommodate us throughout. Our excavation started on June 28th and we had water in the pool on August 13th! Our technician, Terry, has walked us through all the logistics of pool maintenance. Everyone we’ve worked with has been extremely professional and a pleasure to work with. We had reservations when starting this process, as I’ve heard of many challenges that can occur when building a pool. Fortunately, our entire experience was nothing but positive…I highly recommend Pool Stop for your pool build.

Patrick „PatrickWaffles“ Kenny

Couldn’t be happier with Pool Stop and our new pool! The crews that were used were not only professional but efficient. Todd Stoltz ( Project Manager) was our point of contact, and he was there for us every step of the way. Rae Daniels was amazing with all of our questions and emails. Kyle at the location designed a beautiful pool for us and was always available for questions and concerns.

Zero complaints, and appreciate Pool Stop for creating a backyard we can enjoy for a lifetime!

doug spradley

Overall, very happy with our pool. We had an issue picking out some of our materials but our experience with Travis during the building process made up for that. Travis and his team exceeded all of our expectations. They were able to build our pool in 4 weeks. I would definitely recommend Pool Stop.

Imelda Ulrich

My husband and I designed our pool with Pool Stop in August 2020. We were told it would take approximately 2-3 months from start to finish. Pool Stop took 8 months! We had hiccups after hiccups. The whole process was awful from beginning to end. Pool Stop was very unorganized. It started with the permit runner (Robyn). There was miscommunication with Pool Stop and the City of Rowlett. We had to call the City of Rowlett ourselves numerous times, and they informed us Pool Stop failed to submit the proper permits to the city and it delayed our building process. It took Pool Stop 3 months to get our permits completed because they were always missing a document, a design or a drawing. We followed up with Rae (construction coordinator) and she re-assured us everything was being taken care of, but it still took months before they submitted and approved our permits. Turns out, Pool Stop had been sending documents to the wrong email!
During the design phase they surveyed our property to meet city requirements. We designed our pool with Landon. We designed exactly what we wanted. Turns out they surveyed our backyard wrong. We had to make multiple adjustments when we met our project manager (Victor). We had multiple elevation changes, which changed our decking design, number and location of stairs, hot tub elevation, etc. We ended up with a retaining wall, which we spent hours avoiding in the design phase. Landon completely oversold our building process. He told us our decking/coping selections were rarely picked so we should have no problem securing them, when in reality, the coping was back ordered and the decking was discontinued. There was also an outdoor kitchen in our project, which is obviously not Pool Stop’s area of expertise considering it took weeks to find out if we could even run a gas line to where we wanted the grill. It took several more weeks to get the gas line permitted because Landon apparently forgot to include that part in the plans, which resulted in a surprise fee as well. This had our entire project on hold and we couldn’t start the pool due to concerns that we might have to tear up all the decking depending on the gas line.During the construction phase, we had multiple change orders like concrete pumps, gas installation, and other things that weren't accounted for in our contract. Pool Stop should have had everything accounted for since they're building the pool from start to finish. They knew exactly what we were building, yet our budget kept increasing because they didn't account for certain things that should have been added in our budget to begin with. Our project manager (Victor) was good – at least honest compared to the rest of the Pool Stop personnel – but our whole project was unorganized. A lot of the problems we encountered seemed like they could have been avoided with a little forethought and attention to detail. It was easy to see Pool Stop was overwhelmed with the number of projects they committed to. The coping (Princess White) was back ordered. The decking (Turkish Carrera) was discontinued. We kept getting bad news throughout the building process. When they finally installed the decking, we found multiple cracks on the pavers. The decking was cracked/chipped on several areas and had large gaps between the coping and the decking. We paid a premium price for the stone selection, but it didn’t feel like we got our money’s worth with the poor workmanship. Pool Stop didn't order enough material, so yet again our project got pushed back. It was one thing after another. None of our material was ordered in a timely manner and we had to wait months before Pool Stop went onto the next stage. At one point we gave up and figured we'd stop complaining because it did nothing for us, but disappoint us for the day. We gave up on the timelines and weekly updates. Our project is finally done (8 months later) and Pool Stop has yet to come back and replace the cracked pieces. Overall, we wish Pool Stop would have been transparent from the beginning. We’re disappointed with the quality of work/disorganization.

Wilson B.

We chose PoolStop because of their reputation and overall value compared to their competitors. Andrew and Jennifer really know pool design. They quickly translated our ideas into a comprehensive pool plan. We got exactly what we asked for and then some. Jennifer has a great design eye and created an outdoor entertaining space under a large pergola in a configuration and placement that had never even crossed our mind. It was a game changer and really tied the whole backyard space together in a dynamic way. It has huge wow factor.

Our project manager was Victor. We just cannot say enough positive things about him. He is the perfect combination of knowledgeable, professional, and a good communicator. We were always kept in the loop and felt well informed through the whole process. Victor is good with detail and gets things done. He really seems to care about his craft. We are happy to have shared in this process with Victor. He’s a good guy.

A special thank you to all the other Pool Stop employees that we either never personally met, or were only around for short interactions. It takes a team to get these projects done and we appreciate all of you.

We are exceedingly pleased with our new backyard oasis. PoolStop is a great company and they earned a glowing review. We are happy we chose PoolStop and would happily recommend them to anyone looking to build a pool.