Lowe's Home Improvement - Orlando, Florida

Ava N

I purchased a refrigerator here. Madeline helped me at the store--she was super friendly and knowledgeable and NOT pushy, which is super important to me because I will leave if someone is too pushy when I am trying to make a large purchase. Started off looking on the app before going to the store, but after seeing the refrigerator from the app in-person I changed my mind. I was at the store for 3-4 hours---you can say i had a hard time choosing, but nevertheless Madeline was patient and kind while i took my time deciding; she also answered all my questions and gave me some time to do some additional research on my phone while I was there. I left purchasing a $2,000 BOSCH refrigerator which should be delivered in a few days. I am very pleased with my experience thus far and excited to setup my new refrigerator! Thank you, Madeline!

Katelynn Carter

1 star! Corporate canceled our order without our consent due to our billing address being in Maryland. We own a house in Florida but rent in Maryland. We are down here fixing our house. Why would corporate cancel our purchase without calling to verify it? Absolutely ridiculous! Roofing materials, too! Things we needed for our home.

Saima Bhatti

We had a super smooth experience with our pick up order! A special thank you to Chris from the Tools department for coming out and helping us get our new grill in to our vehicle which is already pretty full of kid stuff. You were funny and so nice and made us want to be friends with you but also never go to Home
Depot. Buying a grill is a milestone for our small family and we are happy we did that at Lowe’s!

omari sifontes

Just spent an hour in customer service reviewing an order they NEVER refunded to me, but on the site claimed it got picked up after the refund date.

Basically, I didn’t want the order soon after I bought it, then I got an email telling me it would be refunded after the next day of the email (Nov. 22). I didn’t pay any more mind cause I figure “ok it’s refunded”

so now I’m returning another item I purchased, and I see that it says I picked it up on Nov 30 (?).

I already knew the foolishness was going to happen because most places have horrible customer service and will contest with you, when the policy is to TRUST the customer.

So, showed them the email, showed them it said it got picked up. Then, “It’s going to be refunded on your credit statement”, “ok I’m going to check that out right now” look through my phone… Nope, no refund statement even though the transaction for another item I JUST DID was on there

Worst part isn’t even the process, it was $6 product, but I still wanted to receive my money because I never got a product — seems fair right?

Worst part was the attitude of this light brown skin customer service worker and this older Spanish lady with dyed black hair, both were very flippant, and disregarding, having an attitude and throwing items in past me, not 2 feet from in front of my face, made me wait a while (a tactic companies use so you leave in frustration) then once I called my credit card (Bank of America) now it’s “don’t dispute the transaction, the managers here”

Manager was a young adult white man, who I will say handled it respectfully and gave me the refund because he was just as confused as me, as to what happened, and told me someone didn’t refund it as they should, and so an error occurred.

Ok cool, and HE (manager) was a cool guy, but (other staff) don’t give me an attitude when I’m trying to calmly dispute an issue YOUR company made, and don’t act like I’m wasting your time when it’s YOUR job to help me.

Moral of the story
1. Don’t shop here, or if you do, don’t plan to return an item, because they’re going to try to hold you for an hour
2. (For them) they need to hire better staffing, but it’s Lowe’s so ‍♂️

So simple yet they wasted my time just after getting off work and tried to turn me into a male Karen when it was their fault ‍♂️

*(For the screenshot on the website) The sandblasted sanding sponge is what cost $6

It also says “return complete so I can’t show you how it was just saying Picked up on Nov. 30*

Just don’t shop here

Ludachris T

This store is very clean and organized. I can usually find anything I need here from home improvement to gardening and everything in between. The staff is usually very helpful and knowledgeable. I love that they open early and close late so I can run in and grab what I need at any time.

Michael Hardison

This is more a review for Rick in the Pro's Department than for Lowes in general. In the past I have experienced some of the same customer service issues that many of the poor reviewers did. Even the responses here to bad reviews aren't well written. Having said all that Rick was great. He helped me get signed up as a Pro member, answered all of my questions, was professional yet personable. I literally told him that if all of the employees at that store interacted with customers the way he does it would be a 5 star store. Now anytime I go I will look for Rick.

Roz DeGraff

Normally a good experience at Lowe's however this visit Was less than any expectation especially for someone who had a disability tried to use online pick up service ? Helpful? Poorly marked, came into contractor area by mistake. Instead of employee or manager helping, Sent customer to other side of store. More concerned with their process than customer handicap need. Shameful. Canceled order and went to Home Depot.

Barry Rigby

This store location is fine, but Lowe’s installation services is a complete disaster. I scheduled window treatment installation at the store, the whole process was a nightmare and a classic case of overpromise under deliver. Do not use Lowe’s insulation services – find a local vendor.