Crowne Plaza San Antonio Airport, an IHG Hotel - San Antonio, Texas

Matthias Lübker

Von aussen wird angefangen zu renovieren, innen ist davon leider nocht nichts zu merken

D. Elysia Woodling

Rooms are spacious, affordable and well maintained. Staff is very friendly and go above and beyond to ensure you have a great experience. My son and I were treated like family while visiting for an Airforce graduation ceremony. From shuttle service to reception to dining and cleaning services, we were treated with respect and courtesy. Will absolutely return again for next ceremony. Southern hospitality is a real thing at Crowne Plaza. Grounds were maintained, hot tub was enjoyed, work out room as much nicer than expected, hot water and rooms serviced daily.

Jessica Lopez

I have been a constant customer for the past seven months! I have really enjoyed staying with them but unfortunately after recent experience from the new manager Jeffrey Ellis. I am no longer interested in staying with them. He is very unprofessional! Very rude! When he explained the new policy/rules they are making instead of being polite and professional by pulling me to the side. He does it in front of other people. Belittling me and my situation that I’m currently dealing with. If he needed to say anything to me about anything, I would’ve appreciated him doing in a discreet manner. Maybe losing a customer who goes there weekly and stays one night, might not seem like a big deal! To me it is. The hotel had a welcoming atmosphere and very friendly! I loved the staff and the hospitality. Unfortunately I did not feel comfortable at all this stay and due to it I will no longer continue my stays with them. I hope the owners or new managers see this, it’s sad to see something so beautiful turn ugly fast all because of one person…

Thank you Crowne Plaza housekeepers the rooms were very clean!

Jeffrey

Positive: The evening bartender on 01/02 was excellent . He remembered my being there just before Christmas and Canadian whiskey was my drink. He was kind and helpful with a friend trying new mixes at the bar. Bar menu was good, fairly priced and served quickly. Negative: Evening desk staff on 01/01 check in was curt.

clafrinere

My stay at the Crowne Plaza in San Antonio was overall acceptable. The bar area was a nice highlight, offering a comfortable and welcoming atmosphere. The room itself was average and met basic expectations, though there were some cleanliness issues, particularly with the carpet, which could have been better maintained.

That said, considering the price, the value is great. If you're looking for a budget-friendly option with decent amenities, this is a solid choice.

Penny

Really liked the location near the airport and other places I wanted to visit. The Shuttle Service was excellent and got me to where I needed to visit and eat locally. The drivers were polite and pleasant. Mostly had Steve as my driver and he was friendly and prompt. I only ate @ the restaurant once as I am on a budget and was too expensive for me. The food and service was good @ breakfast. The only problem was having to book 3 times as I was paying 3 different rates for the week. I almost had to switch rooms, but the manager fixed my problem. My room was only cleaned once during my stay. I will stay again, great location.

fer gaza

Rooms are small, shower drainage is non-existant. 2 towels in the restroom and no shampoo. Carpets look dinge. The beds were comfortable, good pillows, the fridge and ac were awesome. Plenty of parking and a nice clean reception area.

acriser15

Really the only things I saw was the chair in the room- that's got to go! It was not comfy! The ice machine on the 9th floor wasn't working. We had to go up a floor to get ice. Plus for a moment the elevator wasn't working. Informed FD and they said would get maint. on it. Not a big thing but we later saw it worked just fine. Room was nice. Loved the bed and pillows and nice big screen tv! Other than that, having a heated pool and cookie hour would be nice. overall was a good stay!