Bannatyne Health Club Maida Vale - London

Bellek I.

Staff are friendly and professional, facilities have everything you need. Other reviews I’ve read are quite harsh. Classes are brilliant. The female club manager is attentive. Would recommend to anyone.

Lloyd B.

This is the best gym in the area, but that doesn’t mean it’s good. The gym is small and overpriced. Something is always out of order (most notably the entrance scanner) and stays that way for weeks. Certain parts of the gym are unlit, making those areas dangerously dark after dusk. The security cameras are pointed at the ceiling (see photo), which is alarming as I personally witnessed a phone being snatched in broad daylight. Guests from the hotel next door get free access, leading to a lot of careless and disrespectful visitors. Weights and equipment are rarely put back. None of the staff have any real knowledge of professional fitness, and the pool is filthy.

Alexia A.

I have joined Bannatyne Maida Vale 3 months ago and I am very happy with it. The gym has everything I need to excersice. There is a big room of free weight, and also a lot of tread mills and bicycles. They have a lot of different and very good classes with nice and professional teachers. All the staff is very nice and also the people that trains here. I usually go during the morning and the gym is never full, so you can use all the equipment you want.
They have renovated the dressing rooms and are very good now. I definitely recommend this gym!

Lewis M.

If my visit to this gym hadn't been included free with a stay at the Marriott, then it would be a zero star! The entrance scanner was broken, no wristbands or lockers available for non-members (you have to leave your bag in the staff office), broken equipment, none of the members put their plates back after use, a hole in the ceiling, a broken sink in the changing rooms, etc. I thought Bannatyne was a premium brand but this has to be the worst gym I've ever been to!

O H.

Very dirty unprofessional stuff .
Too expensive for this level of hygiene Specially the pool the steam always smell the showers smells so bad. Classes Sometimes cancelled Or you can’t book or in the class it will be overcrowded. You don’t know why if you have a problem and you speak to the managers always giving attitude .
I don’t recommend this gym Horrible 👎👎👎👎

Carrie F.

Gym: low celling , all equipment are tightly packed;

Pool: Absolutely disgusting. It hasn’t been cleaned properly or as often as it should be. Most of the time, the lane markings are barely visible. The lane is fairly short (about 10 meters), but it’s always crowded. Even though there are signs prohibiting diving, you often see kids and teenagers doing it all the time—and some adults splash water for fun. Avoid if you can.

Management: Scammers! Many people have already mentioned the unfairness of the contracts, but this goes beyond acceptable limits. They won’t allow you to terminate the contract even after fulfilling a one-year term unless you notify them 30 days before the contract ends. If you don’t, they automatically roll it over for another month. It’s disgraceful—an obvious attempt to rip off customers.

Oh, and their frozen policy is strict as none.

Do not go to this gym!

Cristina M.

I am very disappointed with my experience at Bannatyne Gym. The gym constantly has an unpleasant smell, and it's often missing towel paper, sanitiser which is unacceptable for a place meant to promote cleanliness and hygiene. The women’s changing room is consistently dirty and has a strong odor, making it an uncomfortable environment to use.

The management also leaves much to be desired. They don’t seem to care about retaining their customers or addressing concerns in a helpful manner. It’s clear that customer satisfaction is not a priority for them.

I wish them luck in improving, but as it stands, this gym is far from satisfactory. For the sake of your health and safety, I cannot recommend going there.

Nadine J.

Great service! Great Staff! I'm new to the area and visited Madia Vale branch and all the staff were very accommodating, helpful and friendly. I would definitely recommend if you live local. 100% customer service from start to finish!