Best Western Premier Historic Travelers Hotel Alamo/Riverwalk - San Antonio, Texas

Petra K

Das Hotel liegt sehr zentral (in der Nähe vom The Alamo und Riverwalk) und wurde im Juli 2017 komplett renoviert. Wir waren begeistert vom gemütlichen, schönen Zimmer. Das Hotel macht einen sehr gepflegten Eindruck, die Empfangshalle und der Frühstücksraum sind sehr ansprechend und modern eingerichtet, das Frühstück selbst ist für amerikanische Verhältnisse gut. Es war eines der schönsten und angenehmsten Hotels unserer gesamten Reise. Wir würden jeder Zeit wieder dort bleiben. ||Ein Tipp für Gehbehinderte: Gleich in der Nähe ist ein Rollstuhl- und Scooterverleih- Toms Wheelchair and Scooter-Rentals. Nach Ende des Verleihs wird der Scooter im Hotel abgeholt.

Sandra S

Wir verbrachten zwei Nächte in diesem Hotel und waren sehr zufrieden. Das Zimmer war sauber und modern eingerichtet, allerdings relativ klein. Das Hotel liegt ca. 5 Gehminuten vom Riverwalk entfernt und somit sehr zentral. ||Das Frühstück war für amerikanische Verhältnisse absolut prima. Es gab sogar wechselnde warme Speisen, wie z.B. Bratkartoffeln zum Frühstück. ||Das W-LAN funktionierte ohne Probleme. ||Wir haben uns sehr wohl gefühlt.

Markus K

Die Lage ist super, alles ist fußläufig leicht erreichbar, allerdings stimmt die Sauberkeit überhaupt nicht. Das Frühstück ist für europäische Verhältnisse minderwertig und äußerst ungesund. Eine neutrale Auskunft zu den Parkmöglichkeiten gibt es nicht, es wird lediglich auf das schlechteste Angebot (direkt nebenan) verwiesen, bei dem 23 Stunden $25 kosten und ansonsten auf den eigenen Valet Service verwiesen. Gegenüber auf der anderen Straßenseite kosten 24 Stunden $20.

Roger Dolder

Alles io Standort ist Top. Frühstück passt ist normal für die USA.

Markus Saner

Zimmer bisschen klein aber Service und Personal super. Valet Parking.

Marcia Ferris

2/7/24 the hotel and room were great. It's downtown in an updated old historic building so everything is smaller. Walkable to all the great places though. Alamo. River Walk. There is some street noise. Parking is $36 a day right next to the hotel. Breakfast is $9.99 at the restaurant in the hotel. I read some reviews here and am happy to say it was clean and friendly.

Latricia Bennett

We came for an early check-in and nothing was available. We were told to check in at 4 pm. We came at 4:15 pm and was told to come back at 5:30 p.m. because they were short staff on cleaning. We couldn't wait because we had an event to get to. Danny advised us to call the 800 number for cancellation and after talking to them, I was redirected back to hotel management. Danny allowed us to cancel our reservation with no penalty. Thank You for your kind customer service and understanding of our situation. I also understand it was out of your control. Happy New Year!!!

Tanwir Hasan

I recently had the unfortunate experience of staying at this hotel in San Antonio, and I can confidently say that it was the worst hotel stay of my life. From the moment I stepped into the lobby, I knew something was off. The entire place felt grimy, but I tried to give it the benefit of the doubt—until I actually entered my room.

Cleanliness (or lack thereof):
The room was absolutely filthy. The floors were sticky, there was dust everywhere, and the entire room smelled musty and unpleasant, like it hadn’t been cleaned in weeks. The bedding looked questionable at best. The bathroom was even worse: it was not just dirty—it was crawling with insects. There were Cockroaches in the bathroom, making it almost unusable. This alone should be enough for the health department to step in and inspect the place.

Insects Everywhere:
If you think cockroaches in the bathroom were bad, they were not the only unwanted guests. I couldn’t believe how a hotel could allow this level of infestation to go unchecked. I didn’t feel safe leaving any of my belongings out for fear that the insects would get into my bags.

Smell and Air Quality:
To top it all off, the smell in the room was unbearable. It was a strange combination of mildew, unclean carpets, and something I can only describe as rotting. Even after leaving the windows open for some fresh air, the odor persisted. I wouldn’t be surprised if there was mold growing in the walls or air vents, adding to the poor air quality.

Maintenance and Overall Condition:
The entire property felt neglected. It’s one thing for a hotel to be outdated, but this place was downright rundown. There were broken fixtures, peeling paint, and dirty carpets everywhere. It felt like the management had completely given up on maintaining any semblance of decency. At this point, it’s not just about the aesthetics—it’s a major health concern.

Conclusion:
In summary, this hotel is a complete disaster. It’s dirty, smelly, and infested with insects. I would strongly recommend avoiding this place at all costs. Honestly, it’s shocking that it’s even allowed to operate in its current state. The management should be ashamed, and if they cannot maintain basic hygiene and cleanliness, they should seriously consider shutting it down. It’s an absolute disgrace and a horrible reflection on what should be a basic standard of hospitality.

Rating: 0/10. Stay far, far away.