Best Western Windsor Pointe Hotel & Suites-Frost Bank Center - San Antonio, Texas

Russell M

Great value. Staff was courteous. Breakfast was satisfactory. Room was comfortable. Would have been nice if there were lids for the coffee cups and butter available. Fitness center equipment was in disrepair. But for the price paid, it was a good value and I would stay here again.

Al P

Breakfast was bad, pretty empty ," LITERALLY" only couple pieces of bread no butter, jelly or anything to spread on your bread toasted , eggs if you can call that scramble eggs was nasty, no flavor no salt, too watery , 3 sausages in a pan all hard to even cut with the plastic knife, the coffee machine was empty, no more waffle mix, it was just a bad experience , worst was the attitude of the guy in front desk when I when to ask if someone can go and refill the breakfast area. He said I'm sorry we out of ......!!! I ask do you have any butter or jelly for my toast , he say NO! It wasn't because it was time for breakfast to be over, it was around 8 am , it wasn't because the hotel was full neither. When I ask to speak to the Manager the guy I'm pretty sure was the manager he said there is "NO MANAGER". I think is a shame the he got the BW franchise on his hotel. Every time I book a hotel room I go to BW thinking its going to be good. When we go for business , pleasure or just a weekend relaxation , we expect to enjoy the time at the hotel . Its NOT FREE so you expect to get something good for what we paid.

Norma

The first room we stayed in didn't have an ironing board or a coffee maker, I only noticed when we left, so that's how important it was. It had a few mosquitos (skinny flies?), but I'm guessing that's a San Antonio thing. The room was clean and comfortable for a 3 night stay. The location is a little bit scary, but it felt safe, no stragglers hanging out in the lobby or in the parking lot. The man at the front desk was so patient when we arrived, having just left a different dangerous and dirty hotel. Every employee was kind and helpful.

For our second stay, we booked online. The front desk employee remembered us which was super nice. The room felt like it hadn't been used in a while, so it needed to be aired out. There was an ironing board and coffee maker, but we still didn't need them. There was a roach (an exit was next to us), but the employee squished it for us, and if that's not great customer service, I don't know what is.

adam Butler

Stayed here three times. Fitness equipment broken each visit. Reported to front desk, but nothing fixed. Equipment eas worse next visit. Air-conditioning leaked a lot of water. Informed front desk, but all they can do is relay message to manager. Spoke to manager/owner, but nothing was done. Ice maker has note that repair is in progress for four months and counting. Served eggs and sausage two weeks straight. Previous stay the breakfast had three different meats over ten days, which is great. Very disappointed that front desk cam mostly relay messages but can't initiate repairs. The sink was missing stopper and nearly lost a Ring. Wifi only works in certain rooms. Not a Best Western. It is a Worst Western. I'd rather pay more and drive farther for better service. Three strikes, and you are OUT.

Edward Dominguez

THE DOOR DIDN’T FREAKING LOCK!!!!
TLDR: find a different hotel

Me and my friend arrive to the hotel and after checking in we realize that the door doesn’t lock at all, the deadbolt unlocked when you used the outside handle and the key card was pointless because the automatic lock didn’t work either. We had to go to an event so we’re assured that maintenance would fix the door before we got back but lo and behold when we get back at 2 AM they told us that their maintenance guy “doesn’t answer calls like that” And has better things to do. So unfortunately our choices were to sleep in an unlocked hotel room or in my car in a sketchy part of a city we’re not from. So obviously we stayed and we were told that in the morning when we spoke to the front desk, they would issue us a FULL refund. We didn’t sleep a wink and the next morning the man behind the desk goes on for half an hour, telling us that he would not issue us a refund and it’s our fault for staying the night instead of leaving. He told us that it was perfectly acceptable to have a door that didn’t lock so long as we had three latch AKA A crappy flimsy piece of metal held in by half-inch screws, and after a lot of back-and-forth, he tries to get us to leave by telling us he would talk to his manager about a partial refund. Which we did receive… we got $35 which is honestly worse than nothing because they admitted that they will fully intend on renting out this faulty hotel room to the next idiot even without getting it fixed so this is basically just shut up money.

Barbara Beltran

DO NOT stay here! They have cockroaches and do not clean the rooms well. They also do not care about customer safety. There was a laundry detergent spill at the the front near the counter and they acknowledge it but did not clear it up during my stay. Their fitness equipment is broken and they verbally acknowledge that as well but there are no signs or anything to warn people. I ended up checking out early because of how ridiculous this place is. When I complained about the cockroach, they moved me to a new room. In the new room there was a used condom rapper and a gummy near the bed. Then they moved me again. It was such a joke at this point. They told me that they would fire the maid and give me a refund for two nights which they did NOT. They never answered my phone calls nor the calls from Expedia. Nasty and horrible staff that lied to me and clearly does not care about the safety of others. Seems like they just care about money or else why would they not honor their refund.

Jeff Dickey

In need of some TLC. Disappointed in Breakfast. With 30 minutes left for breakfast most everything was gone or cold. The scrambled eggs were quite cold and hardly any left. I ended up going next door to Whataburger for breakfast. The TV channel selection was poor. All things considered next time zo am in San Antonio I will choose a different Best Western.

benjie cabonila

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Subject: Urgent: Concern Regarding Unreturned $100 Deposit

Dear General Manager/Owner,

I am writing to bring to your attention an issue with one of your managers, Jess or Jessie. My experience with this individual has been extremely frustrating and unprofessional. They have been rude during our interactions and have repeatedly hung up the phone when I attempted to discuss the reconciliation of my $100 hold deposit.

It has now been over a month since this matter began, and my $100 deposit has still not been returned to my bank account. While Jess/Jessie provided a copy claiming the refund was processed, the document lacks a reference number to confirm the transaction. My bank has also confirmed that no such refund has been received as of November 27, 2024.

Although $100 may not seem like a large amount, it is significant to me. I kindly request that you take immediate action to investigate and resolve this matter.

Thank you for your time and understanding. I look forward to your prompt response.