DSQ Fitness Club - London

DG

Jan '25 update: unfortunately the recent hike in prices has left many members feeling like they're being robbed. My monthly rolling membership will increase from £51 to £69 as of Feb '25, a 35% increase. Given the service has actually worsened, there are no changing rooms, the toilet is external to the facility, the pool/sauna/steam room/tennis courts are still not ready despite the refurbishment having started in 2021, the increase is unacceptable & many long-standing members have decided to leave the club for other better options nearby. I'm considering leaving also, despite the fact that I've been coming to DSQ for about 6 years

I've been coming to DSQ fitness club for a few years.

Before the ongoing refurb started, I really loved coming to the Yoga classes (especially Leticia's Yin Yoga ones), to the swimming pool/sauna/steam room, and to the gym for PT sessions. I used to buy the guest passes in bulk, as the membership wasn't convenient for me. I also used to often use the Hammam Spa, which was just an amazing place to really decompress.

Since the refurb started, I've now started being a member & I mainly come for Yoga (Leticia, Federica, Sahara, Antonia), Pilates (Violetta), PT sessions (Karen). I also sometimes do Yogalates (Angee), when schedule allows. Sal, the manager, is cool & normally on top of things.

I really like the instructors - so I will keep coming.

The new booking system is pretty glitchy, and comms re the refurb are non-existent. Defo something that could be improved. It would be such an improvement also if the lights in the Yoga studios could be changed to enable them to be dimmed.

I can't wait for the pool, steam room and sauna to be open again.

I'm aware that the Hammam Spa won't re-open, which is a real shame - it was a gem of a place, with a lovely team. I've spent far too much money there!!

All in all, pretty happy customer.

Zara Z. L.

This fitness club is amazing !! Has a variety of classes / gym is great with new machines . I left and came back ( husband paid for my membership) so I thought why not ! I can honestly say the instructors are really lovely and friendly , always happy to answer any questions . They are all different too . My fav has to be Farida , so positive and I don’t know where she gets the energy from , so motivating and pushes us to our limits but makes the classes fun .
I highly recommend this gym and her classes

Zara

Florian A.

Absolutely love this place. Staff are extremely friendly, they've been helpful ever since I joined two years ago, and when I re-joined earlier this year.
The facilities are of great quality and varied: gym, swimming pool, sauna, steam room, tennis courts, squash courts, etc... The gym isn't the biggest ever but if you know when to go it won't be an issue. The pool is clean and the temperature is just right, and the club offer free towels upon every visit. I go there regularly and it's definitely worth every penny!.

C C.

I would have given them a -5 star if there's that option.
First of all, the gym receptionists are rude, arrogant and patronizing. The gym facilities are fairly outdated, lockers jam on their own on a daily basis, and I'm pretty sure everyone that go there knows about this. So, I have to go to the reception and get help, instead of being helpful. All I got was attitude filled responses like, 'Do you even know how to use the lockers? *with an eye roll*'. The changing room is fairly dirty, towel every, damp and 8 out of 10 showers have some sort broken parts (broken locks, broke shower head, flies infested) that's been unfixed for months. The gym membership claims that there's free towel service and it has been fine for months since I joined. However, today I got told by a receptionist that I will have to pay an extra fee for using more than two of the towels that they provide on the reception desk. OUT OF NOWHERE! It was not written on the terms and conditions, nor specified by the staff when they handed me the contract to sign for the gym membership. So it feels like it's just some made up rules that they're using to patronize me while I AM THE PAYING CUSTOMER!
So overall, I highly would not recommend this place to anyone who's looking into joining. Since you won't be getting the customer service nor gym experience that you should expect for the price of the membership.

Sydney K.

This gym needs refurbishment. I am a member and the price you pay monthly is a rip off as I'm paying for the service I ain't receiving for that money. They need to get themselves together.
• Gym is so dirty you need to use antibacterial wipes on each machine as you don't know when the cleaner last cleaned it.
• The equipment are so old, they need to update. It's ridiculous how for the that money, that they are ripping off from people they can't afford new equipment despite having a chain of flats.
• Cockroaches in the locker room. That just shows how good the cleaner works.
• Children always invading the swimming pool area despite the swimming pool is not big. Makes the area for the adults whilst kids having lessons very small and packed with everybody trying to swim.
• Staff are useless. They don't know how to work. Very unprofessional. Despite hearing so many complaints whilst walking past reception, seem the staff don't care.
• They keep closing the gym 15-20 minutes earlier than they should. We pay and we can use the gym till closing time as stated on the website. This is misleading. Staff seem to love to send the members home earlier than it should be. If that's the case don't work where you don't like it.
So I do hope after this review you'll understand how serious the case of your gym is. With those pinpoints customers should be paying not even £20 a month. We don't get the service we get when we are paying over £70. Gym is disgusting and I'll be definitely freezing my member and go somewhere where they'll actually care about us. My advise start refurbishing.

Sally K.

Really nice gym facilities and great instructors, but the worst customer service I've ever experienced. I ended up paying for 7 months of membership but due to the lockdown closures I could only access the gym for 6 of those months. When I requested a refund for the final month, Brian, the Deputy Club Manager refused to refund it. I spent weeks emailing him trying to explain that I had paid for a service I hadn't received, but even after involving Johnny, the Club Manager, I still got no refund. Apparently neither of them could see anything wrong with charging me for an extra month! I finally have a refund, only because I got my bank involved. Do not sign up to this gym, the good facilities are not worth the poor management and customer service.

Gabriela S.

Great options for classes, good gym facilities, good size sauna and steam room. Very nice and calm atmosphere for most of the time. unhappy as the children over 12 years old cannot stay longer than little children which I think is unfair to them as there are kids that want just swim the way adults do. Overall, good local gym and spa.

H S.

I have been a member for just over a year now and I have to say it’s one of the worst experiences I think I have ever had. (And, yes, I am cancelling my membership) The class timetables are very badly organised as some classes do not even have 5 minutes between them so you end up starting your class late allowing the previous class to finish.

The gym itself is okay - pretty outdated - and is incredibly busy between 5:00pm - 8:00pm on weeknights. I, of course, appreciate that this cannot be helped due to this being the peak time and the hotel guests having access but it is sometimes impossible to use certain equipment so I end up giving up after not too long. I have found some staff to be really nice - whilst others are on another spectrum of rude. I have just experienced a very rude staff member in a class which, out of principle, I will NEVER attend again! I have never been made to feel so small. I am more than disappointed as it is so expensive compared to other gyms. I have previously been a member at Bannatynes and genuinely couldn’t recommend them enough.

Be warned if you want to join - if you like overcrowded gyms and rude staff then please go ahead.