Holiday Inn Express & Suites San Antonio Rivercenter Area, an IHG Hotel - San Antonio, Texas

Elizabeth

Positive: This is an older hotel in the process of updating. It was quiet, clean, smelled clean, rooms were fantastic, staff was exceptional. Breakfast they served far exceeds any I have seen lately. Staff was amazing & went out of their way to make us comfortable. Negative: Absolutely nothing

Dustin

Avoid this hotel!!! My stay at this Holiday Inn was a complete debacle.

My vehicle was broken into in what should have been a secure parking area. The staff's response was utterly unhelpful, deferring me to General Manager Mahesh Fulani, who callously stated it wasn't their problem, offering no support or even a hint of concern.

The hotel's condition was beyond appalling. The pool was a literal garbage dump, and cleanliness throughout the hotel was laughably absent. Our room was no better, with a football-sized hole in the shower floor that they repaired with what appeared to me an adhesive sticker, like you see in the infomercials.

The management, led by Mahesh Fulani, showed a disgraceful lack of responsibility. There was no attempt to address or even acknowledge the litany of issues, let alone compensate for the distressing experience.

Every staff person I talked to let me know that issues I had during my time here were not their problem, and I would need to find a way to get ahold of the GM. The lack of accountability is clearly due to the lack of leadership from Mahesh Fulani, who also made it clear that he could care less about how disgusting his hotel is and that all issues experienced by customers are really their own fault, not his. To make matters worse, this hotel has no security cameras in the parking lot to prevent or deter thieves from preying on the hotel guests. I will never stay at a Holiday Inn or any IHG property again due to the revolting state of this hotel and the abysmal management.

Jorgeorozco3000

This hotel is definitely a five out of five. The rooms were perfectly clean and it has a microwave, a small kitchen and a beautiful view. All the hotel employees are very nice especially MARIA, one of the people Front desk, who responded quickly to any questions and gave us excellent tourist tips for this beautiful city.

anthony lin

The older gentleman at the front was very kind and friendly. Their complimentary breakfast was noticeably better than other holiday inns I’ve stayed at despite the menus being the same. The location is very convenient, right down the road from riverwalk and downtown. However, the immediate area around the hotel was slightly sketchy. Rooms are nice and clean.

dancerd

The check-in process was very easy with a very friendly representative. I appreciated that my reservation included parking and breakfast. The room, including the bathroom, was clean. I did use Wi-Fi and had no issues. Breakfast was good, including a friendly representative, with the exception of the milk, which was bad. I still enjoyed the breakfast as there were plenty of options. The dining area was a little small but I had no issue getting a table, perhaps because it was a weekday morning. Good location off the highway and was easy to get a quick Uber.

Virus56

Staff were very nice, they helped with any problems I had. Breakfast was good, wish they had more varieties to choose from. Overall experience was good. Friendly staffs with good sense of hospitality. The little compassionate shown goes the long way. Gym could use bigger space and more equipment. Location was great and was able to walk to downtown. Easy access to everything. Parking was easily available. Good sense of security in the hotel.

Ashley

My husband and I really enjoyed our stay. The staff were very friendly and welcoming. Rooms were clean. Beds and pillows were comfortable.

Rock rodriguez

Spend two days here. It's a very nice hotel. It's very clean and comfortable. The breakfast is very good with a good variety of items to choose from. We loved the omelets and the warm cinnamon rolls. The rooms are large and comfortable. We stayed here because we were visiting the pearl district and downtown, which is very close. Also want to mention the service, the front desk always gave us a friendly good morning which is a great way to start the morning. Also, there is an older gentleman, maybe maintenance, he is the most friendly, genuine person you can meet.