Moberly Sports Centre - London

Wallerson S.

I hope this message finds you well. I am writing to express my frustration and dissatisfaction regarding the condition of the equipment at the gym. Several pieces are broken and have not been repaired, which negatively impacts the workout experience and falls short of what we expect from a facility that charges a monthly fee of £35.00.

It is disheartening to see that, despite paying this amount every month, I am not receiving the quality of service that was promised. I believe that such an investment should ensure access to well-maintained equipment in good working order.

I would like to request a resolution to this issue and to know what measures are being taken to ensure that all equipment is in optimal condition for use. I hope my complaint will be taken seriously, and that we can resolve this situation promptly.

I look forward to your response.

Sincerely,

Lisa F.

Never a person to talk to as they’re all just sitting around joking and laughing with one another. I can think of one lady who is absolutely wonderful, but have encountered such horrible staff - especially the men. Waiting 10 minutes just to ask a question as they’re often having private chats about their weekend.

The pool lane etiquette is absolutely ridiculous - have no idea what/where the lifeguards are half the time. Why bother having set lanes if staff allow it to be a free for all?

Gym is subpar and again, no etiquette. Just a really poor service.

rashin G.

I start my day by going to the pool and every morning when I enter the Moberly Sports Center gym, I am greeted by the positive and loving face of Ms. Kamesha. Seeing her really makes my day beautiful and positive. Of course, the other staff are the same, but she is something else and that is valuable to me.🤩

Gemma G.

Absolutely disgraceful place! Just had a member of staff setting off the fire alarm because a parent wouldn't move away from the pool side. The viewing window is closed for weeks with no where for us to watch out kids so pool side is the only place to stand.
Life guards falling asleep the week before and this week yawning their heads off or playing with their hair and no attention on the kids swimming. Absolutely appalling place

Eihab A.

I have read reviews on here that seemed very harsh. I am giving the the Centre 5* due to the value for money that you get. Regardless of your fitness interests there is possibly an option for you here.
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It is a very good generalist fitness centre, you have about enough of what you need.
I always see maintenence people checking the gym equipment which is really good.
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** My criticism is for some of the staff members who look after the gym floor, I don't see them proactive to help and get involved with the members like I have seen in other gyms in the past.
It is common for some gym members to break gym etiquette where they load their belongings on benches and take up two people's spaces, use several machines at once, the PTs need to communicate to people what shouldn't be acceptable in the gym.

Oo L.

Nice sports hall with nice floors and walls. Ceilings are white but quite high. Water fountain on the first floor was broken, so every time when you want to fill up your bottle, you'd have to go to the gym through the bars and it was a pain. Other than that, it's a very nice venue.

Benjamin E.

This place has been useful over the last 18 months as I stay across the road from time to time. Though, I think the standards get lower each time I visit. Staff hoovering around you as you work out with the place still open for over 2 hours, let alone leaning all over the equipment talking to their pals.
I don't think any actual cleaning happens often though, judging by the changing rooms.

There's a large(pun intended) amount of round short men who are quite antagonistic too. That's usually a given but "community" based gyms are usually warm and friendly.

ali A.

Rating: ★☆☆☆☆ (1/5)

I am extremely disappointed with the management and staff at this gym. Despite repeated complaints, they do not keep their word or fulfill their responsibilities properly. My main concern is the state of the lockers. They are often occupied by people who leave their belongings there for weeks, making it impossible for other members to find available lockers. It is unacceptable that we pay for a membership yet have to struggle with basic amenities like locker availability.

I urge the gym’s customer service team to take immediate action to enforce policies and ensure lockers are accessible to all members equally. This issue needs to be addressed urgently, as it is unfair to those of us who are paying for these facilities but are unable to use them.

Kind regards.