Motel 6 San Antonio, TX - West SeaWorld - San Antonio, Texas

THElaulauman Man

Filthy property and filthy your room. Roaches everywhere and red ants. Light bulbs, missing, strong urine smell all through the room, UBER found in the bed and all of the bed linens were ripped and had holes in them and smelled of cigarette, even though it was marked as a non-smoking room. laundry facilities were out of order, Pool? was chained shut and I was told it was out of order even though they advertised it. I did not stay after I entered my room and saw the conditions, but what also factored into it was the homeless and drug addicts that congregated in front of the rooms blocking the walkways. Much garbage all throughout the property, including hypodermic, needles and syringes and used condoms. In one word—disgusting. The man at the front desk was rude and could barely speak English, but he told me that Motel6 does not own the property, but rather his family in India does. what’s wrong with this picture, Motel6 ? ZERO STARS

Vincent Wells

My recent experience at this hotel was nothing short of appalling and unacceptable. From the moment I arrived, it was clear that this establishment is not fit to operate as a safe or reputable lodging option. I encountered significant safety concerns, severe cleanliness issues, and unprofessional management practices that have left me both frustrated and deeply concerned for other travelers.

Upon arrival, I was immediately harassed by individuals loitering on the property, creating an unsafe and intimidating environment. This alarming lack of security made me question whether I had made the right decision by booking this hotel. Things only got worse when I reached my assigned room. To my shock and disgust, I found fingernail clippings scattered across the bed, a clear sign of gross negligence in housekeeping and a complete disregard for hygiene standards.

I immediately went to the front desk to address the issue, where I spoke with Tiffany. She agreed to transfer me to another room, but due to the unsafe environment outside, I requested that she accompany me. When we reached the new room, the situation deteriorated further. Just outside the hotel, there was a homeless encampment where violent altercations were occurring. I witnessed a man repeatedly assaulting a woman and engaging in physical fights with multiple individuals. This was not only disturbing but also posed an imminent danger to anyone staying on the premises.

At this point, I asked Tiffany whether this hotel was a safe place to stay. Her honest response was to recommend that I request a refund and leave, which I did without hesitation. I had my 11-month-old son with me, and staying in such an unsafe, unsanitary environment was simply not an option.

However, my frustrations didn’t end there. Two days after leaving the hotel and securing my refund, I discovered that my credit card had been charged despite the fact that I never stayed there. Attempts to contact the hotel to resolve this issue have been completely unsuccessful, as no one has responded to my repeated calls.

In addition to these specific incidents, the hotel itself is rife with deeper issues. The property is in deplorable condition, with black mold, roach infestations, dirty floors, and evidence of drug activity. The lack of cleanliness and attention to basic maintenance is beyond unacceptable. The fact that such an establishment continues to operate is both shocking and concerning.

This entire experience has not only been a violation of my trust as a customer but also a glaring example of mismanagement and negligence. I will be taking further action to ensure this matter is addressed appropriately. I plan to file a formal complaint with the Texas Department of Licensing and Regulation, as well as the Texas Attorney General’s Consumer Protection Division. Additionally, I will be contacting the Better Business Bureau to report the hotel’s unsafe and unsanitary conditions, along with its unethical billing practices.

I strongly urge other travelers to avoid this hotel at all costs. The conditions here are not only unsanitary but outright dangerous. No guest should have to endure what I experienced, and I am determined to hold this establishment accountable. I will also be sharing my experience across various travel and review platforms to warn others about this property.

This hotel has failed to meet even the most basic standards of safety, cleanliness, and professionalism. As a mother traveling with a young child, I cannot stress enough how deeply this experience has impacted me. I sincerely hope that my actions will lead to improved oversight and prevent others from facing similar situations in the future.

J Cro

Booked online for a room, was given no indication that it was a smoking room while I made the booking. Arrived at the motel and was given a smoking room. Asked the front desk about it, they said I booked a smoking room, and that it would be a fee to change to a non-smoking room because the one I booked had one bed and they didn't have any one bed non-smoking rooms available. Called corporate and they were no help either. Offered no free room change, and the person I talked to had no solution or way to fix the issue. I even checked online again and there was no way to tell what rooms are smoking and which ones are not. It's less about the money and more about the principle of shady business practices. that's the first time this has happened, and I've stayed at many motel 6s. Also, as a sidenote it seemed like they had sketchy business practices in general at that location. Just weird things like how my confirmation email said "pets stay free" but they had rates for $20 a night and $40 a night for pets. Front desk person was also rude.

Marya Abd

Beds are not comfortable at all! They provided two vey light top sheets that are not enough to sleep with.
The water in the sinks is pouring down so hard that it splashes out.
It is very hard to switch the water in the shower as you need strong muscles to switch!

Shannon Mobley

I can't give it a 5 stars cause that would take away value of a 5 star hotel, but it's a 5 star motel the room is clean, easy check in, and no one bothers you. Like at any motel don't leave your valuables in your car. Other than that this is a great place

BEST BOOK NETWORK

Came for Air Force graduation-Lackland AFB. This hotel is terrible. To be fair-Water was hot & AC is fine but ...dirty room, roaches-on floors, walls and in BED!; internet is a joke-it might work a few minutes then stops. Couldn't get the TV to work. A sheet on bed-no light blanket. The shower has no separation from the rest of the bathroom so the floor gets pretty wet. The walls are just filthy to the touch. Nothing in the mini fridge. Heard gun shots at night outside. Try somewhere else. Dont stay here.

Vicki Morris

This is a tough location accessibility-wise because the only options are to go through a residential neighborhood or take the cloverleafs at Highway 90. It’s a pain to be honest. It would be nice if they treated the ant beds where the animals go potty and provided more than one washer/dryer would be amazing so that when one breaks, guests are not left without anything to use.

Jerry Knudson

Were do i start? I told the guy at te front desk I needed ground floor or close to elevator. He put me at far end of building when the place as empty at 6pm. As I drive in there were 2 guy smoking crack outside there room with door open.
Towel bar missing in bathroom. Patches of paint missing vinyl chair was torn. Bed looked clean but had cigarette holes in the sheets.
When I left there the next day thete was a man outside half naked walking in circles with hands in the air talking to himself. No security and did NOT feel safe at this motel. Kept getting up all night check my vehicle to make sure nothing happened. Be WARNED this place is a dump. Try another location if uou can. There's another hotel next to it. But I had already booked my room so was not able to get refund was the ONLY reason I stayed. NEVER again.