Nuffield Health Covent Garden Fitness and Wellbeing Gym - London

Thomas

First of all, the gym has a multi-level layout which does take some getting user to. However, the equipment range is good, towels are very welcome and the gym was not overly busy during the peak evening time I visited. The pool was quiet and the sauna and steam room were well heated, which is a rarity these days. The reception staff were very friendly and cheerful. One star knocked off due to noticeable mildew around the pool and a mouldy smell in the steam room - this could easily be improved with a fragrance.

Dave S.

I like that they supply towels and the staff are friendly. It is also conveniently located in Covent garden. The facilities and machines are a bit tired, and with not too much effort they could bring up the standard with some cleaning and maintenance. A good amount of equipment and a steam and sauna room as well as a pool.

Laur L.

Better than lifting rocks under a bridge or swimming in the Thames.

The sauna? Imagine the Central Line during a tube strike, only stickier, dirtier, and with the vibe of a panic room.

An 'isolated incident' of someone spitting on the floor really highlights the quality of the clientele.

When there’s a leak, they roll out buckets like they’re shooting Titanic 2: Still Sinking.

The equipment hasn’t been updated since the Thatcher administration and is falling apart. Every rep feels like a gamble between fitness and a trip to A&E.

The steam room smells like human excrement at times, and weekends are packed with free-pass freeloaders, it feels like higher management’s running a human Tetris experiment for overcrowding.

The staff are nice, and the cleaners are doing what they can, probably overworked and underpaid

To reflect the above, they’ve even put the fees up, clearly competing with the London Dungeon experience.

christine J.

Overall my experience at Nuffield Covent Garden has been positive. Although the equipment is a little dated it has everything you need. Training with Gabriela was brilliant. Her knowledge and patience set me on the path to fitness. Thank you too to Adela in the membership team who supported me to find the best membership so that I can continue my fitness journey. 😀

Lorne C.

Emmanuel and Adela were both fantastic at welcoming me as a new member and getting me set up at Covent Garden Nuffield Health gym. It's rare to get good customer service I find these days, but these two professionals have restored my faith and belief that it still exists. Thank you both...I look forward to restarting my membership.

Andrew W.

BELIEVE THE TERRIBLE REVIEWS. I speak from 5 years experience. The equipment is ancient, while areas are regularly shut down, the men's showers are leaking and out of service, the gym is generally filthy in spite of the cleaners, the attitude of the staff ranges from nice to very unfriendly and lazy, the WiFi is hopeless and jams your phone, the dumbells are missing weights, half the members are disgusting blokes with an attitude problem who don't wash their hands after doing a , they're removing sanitiser wipes and gels, and after two years of a gym offering this level of dreadful service they just put everyone's membership UP. Nuffield Health should be ashamed to own this gym. I should have left ages ago. Now I'm gone.

Neil S. (.

A Grim Gym. Having been to other Nuffield Gyms, this is substandard in ways that makes chains like The Gym look like a premium experience.
Really old equipment, some of which is regularly broken or with bits falling off. Air con that's ineffective in the free weights area and broken in the mens changing room. Filthy grubby free weights with chips off the plates and numbers that are barely readable. The rubber handles are coming off of weights machines and are, quite frankly, unhygienic considering we've recently had a pandemic. The water fountains have no pressure - so they're either unusable or take forever to fill your bottle. The changing rooms have locker doors that are broken or falling off.
Lastly, all of the equipment is filthy, with dust, grime and all manner of hairs on it.
Overall it just makes it seem like the poor staff are being left to patch things where they can and make do. It's pretty clear from how long they've been getting this feedback they've little to no interest in making it better or making it work for the paying patrons.

Asa B.

Staff are friendly, useful use of clean tools. The pool, steam and sauna are clean and not usually that busy.

The gym itself is well equipped with free weights and majority Hammer Strength machines. The leg press is a useful piece. Lots of cardio options.