SpringHill Suites Dallas Rockwall - Rockwall, Texas

Mrs Williams042216

The room was nice and comfortable. However we requested house keeping and didn't get any none of the days we were there. We had to get towels from the front desk and our trash was overflowing by time we checked out. So we had to bag it and we left it by the door. The breakfast was the worst I've had at a Springhill. We were told waffles were only available on weekends, never heard of this. The pig in a blankets were undercooked, the apple juice and orange juice was watered down. Nonetheless the lady that checked us in when we came in on December 23rd around 8pm was phenomenal. She was pleasant and patient, very welcoming. Our check in was seamless and she was very professional. GIVE THAT GIRL A RAISE. The food won't bring us back because we love breakfast at our hotels, BUT she would make us reconsider lol.

Kevin Swick

5 stars is easy to select as a reviewer, but explaining why is where the value comes in.

Whenever I go to a hotel, I'm generally just looking for the basics. Clean room, fresh towels, soap, TV (if necessary), and outlets for charging devices. You can easily check all the boxes in these areas for SpringHill Suites, but where they went above and beyond for me was the service. When I needed extra towels, check... when it was time for breakfast, warm fresh food was there, check. When the food ran out, it was replaced almost immediately, check. Whenever I returned from an outing, I was greeted and asked if my stay was going well... double check!

To me, that's the kind of service that makes the experience that much more enjoyable. Kudos to the team at SpringHill Suites in Rockwall, yall delivered!

Praveen Somasundaram

Amazing location, spacious rooms and excellent service! We conducted our college reunion event here and the staff were very helpful and collaborative. They provided great service! The rooms were spacious and well laid out. The location is amazing! Just few minutes walk to the beautiful harbor area with lots of spaces to gather and have fun with family/friends enjoying the beautiful view of the lake. There are plenty of dining and entertainment options as well. Highly recommend SpringHill Suites Dallas Rockwall !

Debbie S

New hotel nicely decorated, clean and fresh. However, my expectation for a hotel is comfortable bed with soft clean linens.

Our room had a hard bed and cheap linens full of little cotton balls. Not soft at all. Come on Marriott, do better. Went down for breakfast at 9:25. It was already being put away and the staff person was put out and argumentative when I asked her to leave the toppings for oatmeal out.

Hayley Filippini

I’ve stayed here several times and had a nice experience every time. Rooms are modern and clean. It’s also a quick distance away from several restaurants.

I had to recently cancel a reservation here due to a medical treatment being cancelled/postponed, and the manager was very kind and helpful about the situation. Highly recommend!

R Canatella

We tried this place while in town to visit some family and friends. We were greeted right away upon entering, we were checked in quickly. The room was very nice and comfortable. Found the location was the best part of this Springhill Suites. You are in walking distance of the Cinemark Theaters, and numerous bars and eateries in the Harbor District of Rockwall. They have bar inside the hotel as well as they serve a free hot breakfast in the mornings. The employees located at this location were very friendly and helpful. Will stay here again.

R Epps

I have zero complaints! The front desk staff (Kris and Brian) were helpful, polite, and overall awesome! The service staff were very attentive. The complimentary breakfast was delicious, Latoya made sure everything was plentiful. ?

Jana Segundo

The hotel was really clean, the people were really nice, and the hotel has their own parking. They have a 24/7 gym, a pool, fire pit area, and they also have snacks on the first floor by the check in desk.