Sunrise Civic Center Aquatics Complex - Sunrise, Florida

Jessica E.

Wow!! Beyond ridiculous the treatment my group home of foster kids received here, from your staff and team leader Julie. We have brought our group here multiple times and never have we experienced what we experienced today. Perhaps they did not want us to come in, soon as my group arrived to the pool check-in area, a sunrise ID was presented. Price should have been the resident rate no matter if we were 2 kids or 7 kids. The manager kept implying we should have called ahead of time ((not sure why)) when It's a no school day, the pool was not at capacity, and I saw plenty of staff, so I'm not sure why the manager told us we should have called ahead of time if we're going to have more than 10 people. I checked the website, verified with staff, and called ahead time to verify the facility was open, and not one time were we told, or asked how many in your party as if the facility was busy or at capacity therfore the recommendation given by your manager was not needed since your establishment barely had 20 people in the pool, however your staff Julie did want to inform me she wanted to make sure she had enough staff to accommodate 7 kids on a no school day? Again, not sure why the staff schedule was even brought to our attention. As if the facility was not prepared for a "No school day" We then were asked if the "minors" had ID This is not posted on your website, signs, flyers, waivers etc including your pool staff not knowing this policy new policy either, since it seems it was made up upon arrival, nor does the DMV give minors ID until their 16 but Julie decided to ask if we could present paper work to prove all the children reside together? Why? She then proceeded to ask if the children had school IDs on them ? Why? Again where in your rules and regulations is this in black in white or any signage, when a minor is with an adult they need to carry school IDs? I didn't see it on your website and just wanted clarification for the next group of people who may decide to visit and not call ahead of time. I sat in your waiting area for the last 20 minutes waiting for Julie to return to adjust my receipt and she has decided to disappear, maybe she needed authorization for the refund. I also observed your front desk staff, not ask any minors for any schools IDs as they entered the pool area. So again, not sure why Julie wanted our group to present that either. Please train your staff and management on customer service since a few staff members need improvement in that area.

pooja S.

They have the best staff best swiming lessons very clean cheap big
Its just amazing

Adarius B.

Racist! Discriminatory! Prejudice! Horrible treatment!!! Took my daughter 8 yrs old and her 2 - 7 year old friends today! We brought our own life jackets! Upon entrance the ticket lady, asked to see all the life jackets to confirm they are coast guard approved! We showed her and all was well! We get to the pool!

Immediately an older gentleman comes running up behind my girls to get in the pool and says wait ladies you can’t get in the pool unless your dad gets in since you have on life jackets! I’m like ok and go get in the pool with them!

Then while we are swimming 3 separate times, random groups of lifeguards come up surrounding us as if we are about to be arrested! Guess what they ask?!?!?

Can we see your life jackets to confirm they are coast guard approved? 3 additional times, now this has been confirmed 4 times!

The water slide opens and everyone runs over, throws off their life jackets! My daughter takes hers off but not the 2 little girls, so I go to life guard and ask if they can ride slide with life jackets, she says not if she’s seen them in the life jackets! So I’m like ok my daughter can go, she’s like no, I’d have to do a swimming test for her first!

I say ok after she says, give her a few mins! We wait, and guess what happens, lol, the lifeguard watches us until we swim away and leaves! At this point, it wasn’t even worth it! Unfortunately, this was our first and last time visiting here! Horrible treatment! Racist! Discriminatory! Prejudice!

Clari

Beware of private lessons scam!!
My daughter tried out for their youngest team Strokes-n-Fun Group. After her tryout, their main coach Christi, strongly recommended she take private lessons to learn more proficiently breast and butterfly stroke. She also mentioned for that group, they had tons of swimmers and were full at that moment.
She reassured me, once my daughter can perfect those 2 stroking styles there will be a open spot for her on the team.
She even partnered us up with the original Strokes n fun Coach Lynn. Coach Lynn was nice and cordial. However, after every private class Coach Lynn would tells us my daughter is almost there, she just needed a few more lessons. A few more private lessons turned into 6 at $30 per lesson and after the 6th private lesson Coach Lynn very dismissively stated my daughter can now proficiently swim both swim styles. BUT she can't join the team as of yet because she is lacking Stamina. She then recommends, a general class to help with my daughter's stamina. Which is just fine by the way! Don't bother coming here these people are just trying to get your money. They really don't care about the kids. My daughter is now asking me why she didn't make the team. She tried so hard.

Alecia

My son had swimming lessons here. The instructors were kind, the pools and surrounding areas were clean. And the location was perfect for my family and I. My son even wants to go back for swimming or any other activities.

Milena D. D.

Clean pool , areas and bathrooms. Nice staff.

Adam D.

Spent the winter of 2017-2018 in Sunrise Florida for a swimming training camp. The pool was in amazing conditions. Has the ability to be an 8 lane 50m pool, or a 25 yard pool with many lanes. Enjoyed each of my training sessions here. If you're in the area, or looking for a facility to train in during your winter break I would highly recommend this facility.

Michael S.

Great place to lap swim. Went on a Saturday at noon. Not crowded at all. Only a 1.50$ for residents. Very clean.