Sunstone Pools & Outdoor Living - Colleyville, Texas

daniel parry

The team at Sunstone did an amazing job on our pool. It started with the design, which was so far beyond anything we were envisioning. When the pool was finished, it surpassed our expectations. They transformed our yard into a resort. No pool project goes off without a hitch, but Sunstone did a great job fixing issues that came up along the way. We love our yard, and highly recommend Brad and his team!

Michelle Murray

Sunstone made our dreams come true!!! From the very first moment we walked in the door our experience has been top notch! We can tell you without a doubt and wholeheartedly we recommend Sunstone Pools and Outdoor Living!! We met with Brad the owner and Jordan to discuss what we wanted. Jordan designed our backyard keeping our vision in mind and he was on point! Brad the owner was involved from the beginning to answer any questions and offer expert opinions. Justin, the project manager was the greatest in keeping us updated on the schedule and what steps were next. Anytime we had questions, Justin was right there getting the answers!! The teams that worked the different projects were awesome!! They were very professional!

Mooch Jones

Sunstone just finished putting in our new pool, and we are very happy. The owner, Brad Cormack, was great to work with and extremely knowledgeable. The company was very attentive to the little issues that always pop up on projects like this and were very quick to resolve. Jordan was very helpful through the design process and Alba did a great job of keeping us in the loop throughout the build. Would highly recommend Sunstone, we love our pool.

Pat Quinn

In early 2014 Sunstone Pools and Outdoor Living completed a renovation of our backyard and pool. Another company was responsible for laying the travertine pavers/deck. Recently we noticed that a number of the travertine pavers had shifted, including a number around the perimeter of the deck. Some also had cracked. Because of Sunstone’s previous excellent work, we contacted Brad for advice. He soon had an awesome team of workers on the job, lifting the old pavers, leveling, and installing new pavers in appropriate areas. They also shored up the perimeter of the deck, inserting rebar so that the shifting would not occur again.

We are grateful for the excellent team of workers and the professional job done in a very timely manner. We are very satisfied with the total experience and highly recommend Sunstone Pools and Outdoor Living.

Susan Evans

We have been very happy with our choice to use Sunstone. We purchased a lot to build a house and started with the pool. Tony was very helpful in helping us plan and implement the construction, Brad worked with us on the construction, and both Lynn and Brad have been instrumental in the finish out and the maintenance education, especially for pool newbies! We never felt like they were trying to sell us more than we wanted. Sunstone also coordinated the turf and stone placement of the yard and patio and they were attentive to making sure it was done correctly. The pool fits our empty nester lifestyle and is perfect for our lot. I know that if I have questions in the future, all I have to do is pick up the phone and call Lynn who is always available to answer my even small questions. You will be happy with the product and service of Sunstone Pools.

Rich

I hired Sunstone Pools to remodel our swimming pool and install new pavers. The scope of work included new tiles, travertine pavers, travertine coping, plaster, gas fire pit, and some equipment.

Within 3 weeks of starting, the City issued a “Stop Work Order” to Sunstone Pools for not securing a permit and an electrical and gas line code violation.

Sunstone Pools installed a new gas line for my fire pit with an “unlicensed plumber” and at the “wrong location.” It took Sunstone Pools almost 2 months and 4 failed attempts to secure a permit.

An Atmos energy technician inspected my home and stated that the new gas line would have never worked and would have affected other gas appliances in my home and gas pool heater and a gas leak may have occurred!!!!

After securing a permit, Sunstone Pools again used the same unlicensed plumber to install the second gas line and the “City stopped construction again.”

After voicing my concerns regarding safety issues and other areas with the pool renovation and paver installation to Sunstone Pools owner….but not being satisfied with his response , I pursued other remedies:

I hired CT Brannon Corporation, a civil engineer and aquatic consulting firm to conduct a on-site inspection and report. The 19 page report verified my complaints and additional concerns were noted.

I then hired a swimming pool construction manager with 40 years of experience to conduct another on-site inspection. This study validated the engineering report and provided details on how to repair Sunstone Pools mistakes.

There were many areas of concern plus broken items. An example is: Sunstone Pools used “concrete blocks” to build new steps, bench, and new wall “instead of gunite.” This type of construction is seldom used in the United States ever since gunite became widespread over 30 years ago. (See pic).

I filed a complaint with the Better Business Bureau.

I hired a law firm and they forwarded a demand letter to Sunstone Pools and its attorney. After fulfilling the state requirement of waiting up to 90 days and no acceptable offer, I have asked my attorney to file a lawsuit.

I also filed an official complaint with the State of Texas under Deceptive Trade Practices, Implied Warranty of and Workmanlike Services. It is now under investigation.

Lisa bailey

Sunstone did an amazing renovation on our pool! We bought a fixer upper that came with a swamp of a pool. It had been sitting for years not working and even had turtles in it. After meeting with over 10 pool companies, we went with Sunstone because of their professionalism and expertise. Brad and Kevinn really took care of us. It was a complete renovation- new coping, tile, equipment and plaster. We couldn't be more happy with our beautiful new pool! Highly recommend. Thank you! Thank you! A+++

S B

We started this process March 12th and it was completed before July 18th. We had 5 quotes. We did not plan on doing business with Sunstone. We expected them to be the most expensive. They were not the most expensive but the least. What sold us was the timeline and the promise that they had no supply issues as they were direct distributors. Some of the other companies admitted to supply issues and longer than usual construction times.

After we selected Sunstone we became very concerned. There was 0 communication from the office. With all he recent scams I became increasingly concerned about what was going to happen.

One day I received a call from Brandon introducing himself and saying they were ready to dig. That was may 18th from that point on I had absolutely 0 issues. Brandon was responsive and communicative. He works with integrity and honesty. He undercommitted and over delivered.

He took care of all the trades and made sure everything moved forward.

I also want to say all of the trades worked extremely hard to deliver a quality product. Every one of them from dig to plaster to pool school did a phenomenal job. Good work everyone and thank you.

My family loves the pool and it is amazing to step out and get in the spa or pool.

Thank you Brandon and all the trades thank you. Thank you Tony for the design and quick turnaround.

Only complaint is according to my contract I had to repair all damage to yard and drains except fence and sprinklers.